FAQs

Frequently Asked Questions

What types of Revit models do you offer?

We specialize in highly technical, industrial Revit models and content suitable for a wide range of process engineering projects, from small pump stations to large scale and complex treatment plants, and specialized construction projects.

How can I find the right model for my project?

Our website features an intuitive search and filter system, allowing you to sort models by type, application, category and brand or compatibility. Additionally, each model comes with a detailed description to help you make an informed decision.

Can I customize a model to fit my specific project needs?

Absolutely! You can do it on your own or we can help. We offer customization services for our models. You can contact us with your specific requirements, and our team will work to tailor the model to your specifications.

What is the process for purchasing and downloading a model?

Once you select a model, you can purchase it directly through our secure online platform. After the purchase, you will receive a link to download the model immediately. Purchases are non-refundable. Please make sure you have read all the model specifications, understand the product disclaimer and ask as many questions as necessary before checking out.

Do you offer technical support for your models?

Yes, we provide comprehensive written technical support. If you encounter any issues or have questions about using the models, our team is readily available to assist you via our Contact Us form.

Are your models compatible with all versions of Revit?

All our models are compatible with most versions of Revit starting from 2022. We recommend checking the specific compatibility details listed for each model on our website.

What is your refund policy if a model does not meet my needs?

Purchases are non-refundable. Please make sure you have read all the model specifications, understand the product disclaimer, and ask as many questions as necessary before checking out. However, we strive for complete customer satisfaction. If a model does not meet your expectations, please Contact Us within 48 hours to explain the issues found. Resolution is subject to our Terms And Conditions.

How often do you update your model library?

Our library is a constantly evolving living content, with new models added regularly. We stay abreast of the latest trends in AEC Construction Documentation and technologies in both BIM and process mechanical design to offer you the most up-to-date solutions and brand manufacturer updates.